All help · Il tuo computer
When your computer is not connected
What the app does without Bench, and how to get it back.
The chat keeps working; the hands stop
Without Bench connected you can still talk, plan, look at your collection and read what came before. What stops is anything that has to happen in your own software: modelling, layout, opening your files.
- 01
Check it is running
Bench sits in the Windows tray. If it is not there, start it from where you installed it.
- 02
Check the pairing
Settings, connect a computer: your machine should be listed. If it is not, pair it again with a new code.
- 03
Restart it
Quit from the tray and start it again. A restart reconnects within a few seconds.
- 04
Tell us
If it keeps dropping, write to contact@duohand.com and say what the tray icon shows.
Domande
Connection
Does a job survive a disconnection?
The thinking does — it runs on the server. The step that needed your machine waits and resumes when Bench is back.
Will it work over a VPN?
Yes. Bench reaches out to DuoHand; nothing has to reach in to your machine.